Red Rose Jewelry and More Shipping and Handling Policy:
Shipping and handling requires time, materials, and postal rates set by the United States Postal Service ("USPS") or any other carrier, such as Federal Express or UPS, etc. As such, we believe our shipping charges are reasonable. For our customers' convenience, a combined shipping discount will be factored in at check-out.
Our items are shipped via USPS (United States Postal Service). Air shipping and insurance are not included in our item prices unless specified. Please note that insurance is REQUIRED on delicate/breakable items. We are not responsible for uninsured items upon confirmation of delivery by the USPS. No refund will be issued for lost merchandise that is not insured. As our inventory consists of “one of a kind” items, replacements will not be made .
Please note: Shipping costs are specified for locations within the Continental United States. Shipping costs will be calculated separately for other destinations.
For the Customer's protection, we ship only to the verified billing address provided at the time of payment through PayPal. In some circumstances, we may contact the customer through email to verify the address prior to shipping the item. International shipping may be available at our discretion, and International shipping rates will apply.
If your INSURED item is damaged during shipping:
At Management’s discretion, refunds will be authorized on INSURED, damaged items only, and only in situations where the damage was a result of SHIPPING. Refunds will not be given on uninsured items, items that we feel have been tampered with in order to appear other than as described, or give the false appearance of being damaged as a result of shipping.
1) Please Email us within 3 days of merchandise delivery prior to Return for a return authorization number. (RA #) - No returns will be honored without this Authorization.
2) Red Rose Jewelry and More will acknowledge your return request and advise you of the next steps.
3) Upon approval, you will ship the item back to us within 5 days of our acknowledgment of your request.
The item must be returned in all of its original packaging, including any and all original shipping labels and certifications, such as proof of insurance labels, or proof of delivery confirmations, etc. **THIS INFORMATION MUST ACCOMPANY THE PACKAGE. FAILURE TO PROVIDE THE NECESSARY DOCUMENTATION VOIDS THE REFUND POLICY, IN WHICH CASE A REFUND WILL NOT BE ISSUED. It is recommended that you use delivery tracking and get a proof of delivery receipt (which can be obtained by the USPS at the time of shipping.)
The Buyer pays for return shipping and insurance, unless agreed otherwise between the Buyer and Red Rose Jewelry and More.
4) Once we have determined that the INSURED returned/damaged item was damaged as a result of shipping only, we will issue a refund of the purchase price, which does not include shipping or insurance costs.
You will be notified of any Return Exceptions, prior to your order being processed.