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Payment & Shipping Information
Payment Options

We accept:

PayPal - Check out as usual and select your payment option.

Money Orders - Money Orders will be accepted (No Checks). If you intend to pay for your purchase(s) via Money Order, DO NOT use the "Add to Cart", "Buy Now" or "Check-out" buttons. These are only to be used when paying by PalPal. To pay via Money Order, you must click on the link as indicated by the sentence "Please CLICK HERE if paying by Money Order." This will bring up a separate order form, which will be submitted to us via email when you hit the "Submit" button at the bottom of the form. All information requested must be properly completed. Once your order is placed via our ORDER FORM, an email will be sent with instructions. Orders will be held for (10) days. 

Orders will be shipped once payment is received, and/or funds clear. Please note that payment must be received within 5 working days of purchase if paying by Paypal, or 10 working days if paying by money order. If payment is not received in that time, we reserve the right to re-list the item for sale and your order will be cancelled.

Items may be subject to prior sale.

Shipping and Handling Policy:

Our items are shipped via USPS (United States Postal System). Air shipping and insurance are not included in our item prices unless specified. Please note that insurance is REQUIRED on delicate/breakable items. If you need two-day delivery, please contact us so that we may add the additional charge to your invoice. We are not responsible for uninsured items that are lost in transit. No refund will be issued for lost merchandise that is not insured. As our inventory consists of “one of a kind” items, replacements (or substitutions) will not be made.

Please note: Shipping costs are specified for locations within the Continental United States. Shipping costs will be calculated separately for other destinations.

Combined Shipping within the Continental United States. At management's discretion, Shipping costs may be combined for purchases consisting of more than one item. Approval is necessary before items are shipped.

Return Policy:

We at Red Rose Jewelry and More want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and ourselves, we have a Return Policy that we honor:

If your INSURED item is damaged in shipping:

You must retain all original packaging as well as all pieces of the damaged item, as they will be requested by the shipping agent. We will file the claim for you and inform you of your role in this process.

1) Please Email us within 3 days of merchandise delivery prior to Return for a return authorization number. (RA #) - No returns will be honored without this Authorization.

At Management’s discretion, refunds will be authorized on INSURED, damaged items only, and only in situations where the damage was a result of SHIPPING. Refunds will not be given on uninsured items, items that we feel have been tampered with in order to appear other than as described, or give the false appearance of being damaged as a result of shipping.

2) Red Rose Jewelry and More will acknowledge your return request within 48 hours of your email and advise you of the next steps.

Please note:

3) Upon approval, you will ship the item back to us within 3 days of our acknowledgment of your request.

The item must be returned in all of its original packaging, including any and all original shipping labels and certifications, such as proof of insurance labels, or proof of delivery confirmations, etc. **THIS INFORMATION MUST ACCOMPANY THE PACKAGE. FAILURE TO PROVIDE THE NECESSARY DOCUMENTATION VOIDS THE REFUND POLICY, IN WHICH CASE A REFUND WILL NOT BE ISSUED. It is recommended that you use delivery tracking and get a delivery receipt.

The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and Red Rose Jewelry and More.

4) Once we have determined that the returned/damaged item was damaged as a result of shipping only, we will issue a refund of the purchase price, which does not include shipping or insurance costs.

You will be notified of any Return Exceptions, prior to your order being processed.

 

 

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                Email:  info@redrosejewelry.com    |    Phone: (267) 808-0452    |    Updated:  05/11/2004

                ©2004 - Red Rose Jewelry and More - All Rights Reserved

 

 

 

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