| Our Service Pledge To You:
We strive to be an affordable, friendly, quality place for you to shop online. We guarantee that all items will be as described. Our jewelry and other unique items are in excellent to good condition for their age. Although we desire to provide flawless pieces, flaws, if any, will be noted in the item descriptions.
We are not "jewelry experts". Therefore, our descriptions only describe the items as we see them, or will include information that we have found through research. We are not "gem experts" or "metals experts", and describe our items accordingly.
Orders will be shipped once payment is received, and/or funds clear. Please note that payment must be received within 5 working days of purchase if paying by Paypal or 10 working days if paying by money order. If payment is not received in that time, we reserve the right to re-list the item for sale and your order will be cancelled.
Items may be subject to prior sale.
If you have any questions, please contact us, and Thank You for shopping with Red Rose Jewelry and More.
Shipping and Handling Policy:
Our items are shipped via USPS (United States Postal System). Air shipping and insurance are not included in our item prices unless specified. Please note that insurance is REQUIRED on delicate/breakable items. If you need two-day delivery, please contact us so that we may add the additional charge to your invoice. We are not responsible for uninsured items that are lost in transit. No refund will be issued for lost merchandise that is not insured. As our inventory consists of “one of a kind” items, replacements (or substitutions) will not be made.
Please note: Shipping costs are specified for locations within the Continental United States. Shipping costs will be calculated separately for other destinations.
Return Policy:
We at Red Rose Jewelry and More want you to be satisfied with your purchase. To ensure your satisfaction, our return policy is as follows:
Money Back Guarantee:
If you are not completely satisfied with your purchase, you may return it to us for a refund. A 15% restocking fee will be applied. Shipping/handling charges are non-refundable.
** Note: You must email us in advance of returning the merchandise to obtain a Return Authorization number. Refunds will not be issued without prior authorization.
If your INSURED item is damaged during shipping:
At Management’s discretion, refunds will be authorized on INSURED, damaged items only, and only in situations where the damage was a result of SHIPPING. Refunds will not be given on uninsured items, items that we feel have been tampered with in order to appear other than as described, or give the false appearance of being damaged as a result of shipping.
1) Please Email us within 3 days of merchandise delivery prior to Return for a return authorization number. (RA #) - No returns will be honored without this Authorization.
2) Red Rose Jewelry and More will acknowledge your return request within 48 hours of your email and advise you of the next steps.
Please note:
3) Upon approval, you will ship the item back to us within 3 days of our acknowledgment of your request.
The item must be returned in all of its original packaging, including any and all original shipping labels and certifications, such as proof of insurance labels, or proof of delivery confirmations, etc. **THIS INFORMATION MUST ACCOMPANY THE PACKAGE. FAILURE TO PROVIDE THE NECESSARY DOCUMENTATION VOIDS THE REFUND POLICY, IN WHICH CASE A REFUND WILL NOT BE ISSUED. It is recommended that you use delivery tracking and get a delivery receipt.
The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and Red Rose Jewelry and More.
4) Once we have determined that the returned/damaged item was damaged as a result of shipping only, we will issue a refund of the purchase price, which does not include shipping or insurance costs.
You will be notified of any Return Exceptions, prior to your order being processed. | 
